SYSTEM SUPPORT
Our system support and maintenance services cover both software support and hardware support, and retail system customers can choose the right model to suit their business requirements.
The scope of our standard software support and maintenance includes:
- Instant response to customers in application operation
- Application and operational issue detection, diagnosis and with solution or workaround delivery
- Application performance tuning
- Apply software hot fixes
- Install new releases and updates
We can also provide hardware support and maintenance service to minimize the impact on your business operation due to hardware issues, our services include but not limited to:
- Problem troubleshooting and diagnosis
- Hardware devices installation and replacement
- Hardware configuration changes
- Capacity and performance monitoring
Our normal system support hours for back office is Monday to Friday 9:00 am to 6:00 pm. In order to meet the demand from retailers, we also provide non-office hours and public holiday support to align with their business hours.
For customers with regional IT system implementation, we have long term regional partners who can provide both hardware and software local system support service in the region including China, Korea, Japan, Taiwan, Thailand, Singapore and Malaysia.
